TERMS OF SERVICE

By purchasing, ordering, receiving, accessing, or using any product or service from us, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree to these Terms, do not purchase.

1. DEFINITIONS

For these Terms:

- "Product" means the digital account, digital item, access, or related service specifically described in the applicable product listing or order.
- "Delivery" occurs when the purchased product, credentials, access information, or other material necessary to access the product is sent to the customer through the designated delivery channel or made available through the applicable order system.
- "Business day" means Monday through Friday, excluding applicable statutory holidays.
- "Warranty" exists only when a warranty is expressly included in the applicable product description.
- "Customer-caused delay" includes delay caused by missing or incorrect information, failure to respond, requested order changes, incomplete payment, payment verification issues attributable to the customer, or another action or omission by the customer.
- "Third-party platform" means any company, website, application, payment processor, service provider, or other system that we do not own or control.

2. GENERAL RULES

- Treat staff, customers, and community members respectfully.
- Harassment, threats, doxxing, abuse, impersonation, or malicious conduct may result in an immediate and permanent ban or refusal of future service.
- NSFW content, spam, unsolicited advertising, and disruptive behavior are prohibited on platforms operated by us.
- Customers are responsible for reading the full product description, requirements, limitations, delivery terms, and warranty terms before purchasing.
- Failure to read or understand information that was clearly disclosed before purchase does not create refund, replacement, or warranty eligibility.
- Initial support responses may take up to 72 hours.
- Repeated messages do not shorten, restart, or bypass any support or claim-processing timeframe.
- The same Terms apply to all payment methods unless different terms are expressly provided in writing before purchase.

3. AUTHORIZED SALES AND PROMISES

Only offers, promises, discounts, warranties, exceptions, or agreements made directly by Playboy / the owner are authorized unless the owner expressly confirms another person is authorized to make that specific commitment.

- Moderators, community members, resellers, and other third parties cannot create binding promises on our behalf unless expressly authorized by the owner.
- We are not responsible for unauthorized transactions, promises, representations, or side agreements made by third parties.
- Any exception to these Terms must be expressly approved by the owner in writing.

4. PRODUCT SCOPE

We provide only the product and features specifically described at the time of purchase.

Unless expressly stated otherwise, a purchase does not include:

- Methods
- Tutorials
- Strategies
- Step-by-step guidance
- Financial advice
- Operational assistance
- Ongoing support regarding how to use the product
- Guarantees regarding a customer's intended use or outcome

Features, functionality, age, history, activity, limitations, and other characteristics are guaranteed only when specifically stated in the product description.

A product is not defective merely because it does not perform or include something that was never advertised or promised.

5. CUSTOMER DUTY TO SECURE THE ACCOUNT

Security becomes the customer's responsibility immediately upon delivery.

The customer is responsible for taking reasonable steps to secure the product and every account, credential, device, email address, authentication method, recovery method, wallet, or other system connected to it.

Where the applicable platform permits it and the product description does not instruct otherwise, the customer should promptly:

- Change the account password.
- Change or secure the recovery email address.
- Change or secure the recovery phone number.
- Enable two-factor or multi-factor authentication.
- Generate and securely store new backup or recovery codes where available.
- Review active sessions, logged-in devices, connected applications, API access, and authorized devices.
- Revoke or sign out unknown, unnecessary, or previous sessions where the platform allows it.
- Remove or replace old recovery methods where permitted.
- Verify that the customer controls the email address, phone number, authenticator, or other recovery method attached to the account.
- Use a unique password that is not reused on another service.
- Store credentials securely and avoid sending them through unsecured channels.
- Keep devices, browsers, email accounts, and authentication applications secure.
- Protect the account from malware, credential-stealing software, phishing, session-token theft, SIM-swap risk, and unauthorized physical access.
- Avoid sharing, lending, reselling, transferring, or exposing credentials unless the customer accepts the resulting risk and the product terms permit it.
- Keep any backup information reasonably necessary to regain access.
- Follow any security instructions stated in the product description.

The customer is also responsible for checking the account promptly after delivery and confirming that access works before making material changes.

If the customer changes credentials, recovery information, security settings, profile information, linked services, payment information, or other account data, the customer is responsible for ensuring those changes are completed correctly and do not lock the customer out.

If a platform warns that a security change will temporarily restrict access, trigger verification, or create a cooldown period, the customer assumes the risk of proceeding with that change unless the product description expressly states otherwise.

The customer must not rely on us as a backup credential holder, recovery service, password manager, or ongoing account-security provider unless we expressly agree to provide that service.

After valid delivery, we are not responsible for loss of access, theft, compromise, restriction, or damage caused or materially contributed to by:

- Failure to change or secure credentials where reasonably possible.
- Reused, weak, leaked, exposed, or shared passwords.
- Failure to secure the recovery email, phone number, authenticator, or backup codes.
- Failure to remove unknown or previous sessions where reasonably possible.
- Sharing credentials with another person.
- Reselling, lending, or transferring the account.
- Customer negligence.
- Phishing.
- Malware or compromised devices.
- Stolen browser sessions, cookies, tokens, or authentication data.
- Lost passwords or recovery codes.
- Customer-made account changes.
- Unauthorized access caused by the customer's security practices.
- Failure to follow platform security warnings or product-specific security instructions.
- Third-party access occurring after the customer has taken control of the account, unless the issue is expressly covered by warranty.
- External security incidents outside our reasonable control.

A later access problem does not, by itself, prove that the product was defective at delivery.

Where reasonably necessary to review a security-related claim, we may ask for evidence showing the steps the customer took to secure the account and the circumstances surrounding the loss of access.

Failure to take reasonable security measures may result in a refund, replacement, or warranty claim being denied where that failure caused, contributed to, or prevents reliable verification of the reported issue.

6. THIRD-PARTY PLATFORMS

Products may depend on third-party platforms.

We do not guarantee:

- Continued account availability
- Continued platform access
- Continued functionality or compatibility
- Future platform policies
- Future verification requirements
- Protection from suspension, restriction, review, verification, or closure by a third party

A third-party platform changing its rules, requesting verification, restricting an account, suspending an account, closing an account, or changing a feature does not automatically mean the product was defective when delivered.

Third-party action after delivery is not covered unless the applicable product description expressly states that the specific type of event is covered by warranty.

7. PROHIBITED USE

Products may not be used for unlawful activity, unauthorized access, harassment, theft, fraud, or other activity prohibited by applicable law.

We may refuse future service, cancel an unfulfilled order, or terminate support where we reasonably believe a customer is attempting prohibited activity.

If an unfulfilled order is cancelled by us under this section, any refund obligation will be determined in accordance with applicable law and the circumstances of the order.

8. SALES ARE FINAL

Except where these Terms expressly provide otherwise, all sales are final after delivery.

There is no general return or refund right merely because a digital product has been delivered and the customer later decides not to use it.

Refunds are not issued solely because of:

- Change of mind
- Buyer's remorse
- Customer-caused accidental purchase
- Failure to read the listing
- Expectations that were never advertised
- Incompatibility with an intended use that was never guaranteed
- Difficulty using a third-party platform
- Financial loss
- Changes to third-party services
- Third-party bans, restrictions, verification, review, or closure
- Customer modification of account information
- Customer misuse
- Customer security failures
- Failure to secure credentials or recovery methods
- Sharing, reselling, lending, or transferring access
- Finding a cheaper alternative after purchase

The specific refund situations stated elsewhere in these Terms are exceptions to this general final-sale rule.

9. REFUND AND CLAIM REQUIREMENTS

Where a refund, replacement, or warranty remedy may be available, the customer must:

1. Contact official support within the applicable claim period.
2. Clearly explain the claimed issue.
3. Provide reasonable evidence when requested.
4. Preserve the product in a condition that allows the claim to be reasonably verified.
5. Allow us the applicable support and claim-processing time to review and resolve the issue.

Failure to provide evidence reasonably necessary to verify a claim may result in the claim being denied.

Deleting, materially modifying, transferring, reselling, intentionally damaging, or otherwise materially changing the product before verification may void refund, replacement, or warranty eligibility where that change prevents or materially interferes with verification.

10. CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact official support and allow the applicable support and claim-processing period to run before escalating a payment issue externally.

If a chargeback, payment dispute, or external payment claim is opened:

- Any pending internal refund, replacement, or warranty resolution may be suspended while the external dispute is active.
- Normal internal support relating to the disputed transaction may be suspended while the external dispute is active.
- We may submit transaction records, delivery evidence, communications, account-access evidence, timestamps, product information, and these Terms to the payment provider.
- Duplicate recovery is prohibited.

A customer may not retain both an internal refund or replacement and a successful external payment reversal for the same loss or transaction.

Nothing in this section removes any statutory or other legal right that cannot lawfully be waived.

11. WRONG ITEM DELIVERED

If we verify that the customer received a materially different product from the product purchased:

- The primary remedy is replacement with the correct product.
- The customer must report the issue before materially modifying, transferring, reselling, or using the incorrect product in a way that interferes with verification.
- If we cannot reasonably provide the correct replacement, the customer is eligible for a refund of the amount paid for that product, less any non-refundable third-party transaction or network fees where applicable and lawful.

The customer is not entitled to both a replacement and a refund for the same wrong-item claim.

12. REPLACEMENTS

Where a replacement is approved:

- The replacement satisfies the applicable original warranty claim unless otherwise expressly agreed.
- A replacement does not automatically create or restart a new full warranty period.
- If the replacement itself is demonstrably defective at the time of delivery, the customer must report that issue within 12 hours of replacement delivery, keep the replacement substantially unused, and provide reasonable proof when requested.
- A replacement-on-arrival claim is not covered where the issue results from customer action, misuse, failure to secure the account, third-party enforcement, or another excluded cause.

Repeated replacement claims are not covered for issues caused by customer actions, third-party enforcement, failure to secure the account, or circumstances excluded from warranty coverage.

13. WARRANTY

A warranty exists only when expressly included in the applicable product description.

Unless the product description expressly states otherwise:

- Warranty begins immediately upon delivery.
- Warranty provides a replacement remedy, not an automatic cash refund.
- The applicable warranty duration, if any, is the duration stated in the product description.
- Warranty claims require reasonable proof of the claimed issue.
- Initial support response may take up to 72 hours.
- After all reasonably requested evidence has been received, warranty processing may take up to an additional 72 hours.
- Waiting before using the product does not postpone or restart the warranty period.

Warranty does not cover:

- Customer-caused damage
- Problems caused by changing credentials or recovery details
- Failure to secure credentials, recovery methods, devices, or sessions
- Shared, leaked, exposed, or reused credentials
- Phishing, malware, token theft, or compromised devices
- Third-party suspension, restriction, verification, review, or closure unless specifically covered
- Misuse
- Unsupported use cases
- Customer security failures
- Issues arising after resale, lending, sharing, or transfer to another person

If a valid warranty claim is verified and we cannot reasonably provide the warranty replacement, the claim may qualify for a refund under Section 21.

14. AGED / TRANSACTION-HISTORY ACCOUNTS

Aged accounts, transaction-history accounts, and similar products may carry increased third-party risk.

By purchasing such a product, the customer acknowledges that:

- Historical activity does not guarantee future stability.
- Third parties may have been involved in the account's creation, history, operation, or sourcing.
- Third-party platforms may review, restrict, verify, suspend, or close the account at any time.
- Customers should not store money, assets, information, or other value they cannot afford to lose on such accounts.

Unless the product description expressly states otherwise:

- Claims relating to the condition of the account at delivery must be made within 12 hours of delivery.
- The account must remain substantially unused during that inspection period.
- Materially changing the account, conducting transactions, transferring ownership, reselling the account, or otherwise materially using it may end refund or replacement eligibility where the use prevents verification or changes the condition of the account.
- After the 12-hour inspection period, the account is considered accepted as delivered unless an expressly advertised warranty remains active.

The customer-security duties in Section 5 also apply to aged and transaction-history accounts.

15. CUSTOM ORDERS

Custom orders require 100% payment upfront unless expressly agreed otherwise before purchase.

Unless a different delivery period is expressly disclosed before purchase:

- The custom-order delivery period is 3–7 business days.
- The delivery clock begins only after full payment has been received and the customer has provided all information reasonably required to complete the order.
- Customer-caused delay pauses the delivery clock for the duration of that delay.

If a custom order remains unfulfilled after the end of the 7th business day, excluding any customer-caused delay, the customer may request cancellation and a refund of the amount paid, less unavoidable non-refundable blockchain, network, payment-processing, or similar third-party fees where applicable and lawful.

If a different delivery period was expressly disclosed and accepted before purchase, that disclosed period replaces the 3–7 business-day period for that order.

16. STANDARD-ORDER DELAYS

For a non-custom order, delay alone does not create refund eligibility unless a specific delivery period was expressly promised or the order remains unfulfilled for more than 21 days.

Unless another delivery period was expressly disclosed before purchase, a non-custom order that remains completely unfulfilled for more than 21 days is eligible for cancellation and refund, less unavoidable non-refundable third-party transaction or network fees where applicable and lawful.

A customer-caused delay does not count toward the applicable delay period.

A customer cannot receive both continued fulfillment and a full refund for the same undelivered order.

Once an undelivered order is cancelled and refunded, we have no further obligation to deliver that order.

17. NETWORK, BLOCKCHAIN, AND PROCESSING FEES

Where cryptocurrency, blockchain, exchange, conversion, or payment-processing services are involved:

- Unavoidable third-party network, blockchain, exchange, conversion, or processing fees may be non-refundable where applicable and lawful.
- We are not responsible for incorrect wallet addresses or payment information supplied by the customer.
- Unless otherwise required by law, any cryptocurrency refund is based on the value or amount actually received for the transaction rather than later market-price changes.

18. EVIDENCE AND CLAIM REVIEW

We may use relevant evidence when reviewing a claim, including:

- Order records
- Delivery records
- Messages and communications
- Screenshots and screen recordings
- System logs
- Login or access records
- Timestamps
- Product information
- Customer-provided evidence
- Security-change records where available
- Recovery-method changes where available
- Device or session information where relevant and reasonably available

Evidence that is fabricated, misleading, materially incomplete, edited in a way that removes relevant context, or unverifiable may be rejected.

We may request additional information reasonably necessary to determine whether a claim is valid.

19. ONE REMEDY PER CLAIM

Unless expressly agreed otherwise, one verified issue receives one appropriate remedy.

Depending on the applicable section of these Terms, that remedy may be:

- Replacement
- Repair or correction
- Alternative product
- Store credit
- Refund

Once an agreed remedy has been provided, that specific claim is considered resolved.

A customer is not entitled to multiple forms of compensation for the same loss or claim unless expressly approved.

20. ABUSE OF SUPPORT OR POLICIES

We may refuse future service or terminate support where a customer:

- Knowingly provides false information
- Fabricates evidence
- Abuses refund or replacement systems
- Repeatedly makes unsupported claims
- Threatens or harasses staff
- Attempts duplicate recovery
- Attempts to exploit obvious pricing, technical, or system errors
- Spams support after being informed of the applicable response timeframe

Termination of future service does not remove any non-waivable legal right relating to an existing purchase.

21. EXPRESS REFUND EXCEPTIONS

Subject to the applicable requirements elsewhere in these Terms, refund eligibility exists in the following situations:

- A verified wrong-item claim where we cannot reasonably provide the correct replacement.
- A verified valid warranty claim where we cannot reasonably provide the applicable replacement.
- A custom order that remains unfulfilled after the applicable delivery period described in Section 15.
- A non-custom order that remains unfulfilled beyond the applicable period described in Section 16.
- A product that we determine cannot be supplied or delivered.
- Another refund expressly approved by the owner in writing.
- Any refund required by applicable law.

Except for these situations or another express provision of these Terms, all sales remain final.

22. EXCEPTIONS AND PAST ACCOMMODATIONS

Any discretionary exception must be expressly approved by Playboy / the owner.

An exception applies only to the specific transaction for which it was granted.

A past refund, replacement, credit, discount, extension, or other accommodation does not create a right, precedent, or obligation to provide the same accommodation on another transaction.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

For an existing completed purchase, the version in effect at the time of purchase governs that transaction unless:

- The customer expressly agrees to updated terms; or
- Applicable law requires otherwise.

24. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.

25. NON-WAIVABLE RIGHTS

Nothing in these Terms is intended to remove, restrict, or waive a consumer-protection, payment, statutory, or other legal right that cannot lawfully be waived.

26. FINAL INTERNAL CLAIM DECISIONS

We reserve the right to make the final internal determination regarding refunds, replacements, warranty claims, and support eligibility based on the available evidence and these Terms.

This does not override any right or remedy that the customer is legally entitled to exercise under applicable law.